USER AGREEMENT

This User Agreement refers to and concerns Registered Users of the GOAL service, in particular of a free or a Premium plan as well as of mobile applications or API Service or any other service that may be provided in the future through the GOAL website. The following Terms govern the usage of the Information and Data provided to the Users by GOAL and its affiliates.

Subject of the Agreement

The GOAL service provides a platform to foster an ecosystem of games and applications that help people stay motivated to lead socially engaged, physically and cognitively active lifestyles. The platform is targeted at both players and third-party game developers as its users.

Information and Data for Internal use only

The User shall use the Information and Data for his/her own internal use only. Except as otherwise set forth herein, The User shall have no other rights with respect to the Data, including without limitation, any right otherwise to use, distribute, furnish or resell the Data or any portion or derivative thereof. The User may not use the Data for any illegal purpose or in any manner inconsistent with this agreement. Except as expressly permitted pursuant to this sublicense agreement, The User may not copy, reproduce, republish, recompile, redeliver, decompile, disassemble, reverse engineer, distribute, publish, display, modify, upload, post, transmit, create derivative works from, or in any other way create a misimpression or confusion among users with respect to sponsorship or affiliation or exploit in any way material from the Data.

Account cancellation

By accepting this Agreement, the User acknowledges that the information and data that he gets access to, may be of significance to national or international authorities or with respect to sovereignty rights of one state or organization that protects such rights. GOAL preserves the right to cancel, reduce and/or inactivate, without previous notice, one or more accounts that may fall into the scope of a national or international authorities’ prohibition or restriction of access to that information and data. In such cases, no refund or compensation of any kind shall be born in favour of the User.

Copyright

The Data may be protected by copyright, trademark, international treaties and other proprietary rights and laws of the European Union and/or other countries. The User agrees to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained in the Data. Unauthorised use of the Data and the materials contained in the Data may violate applicable copyright, trademark or other intellectual property laws or other laws and shall be a breach of this sublicense agreement.

Unauthorised use

GOAL is not liable for any unauthorised use of the Data. The User shall remain liable for all confidential or proprietary information disclosed by The User or its affiliates as a result of any unauthorised use of the Data. GOAL may, without notice, choose to block User’s access to the Data and Services if GOAL has reason to believe that Data or Services are being used by an unauthorised person, in any manner inconsistent with the Terms or for other reasons deemed appropriate by GOAL in its sole discretion.

Modifications of Service

The User acknowledges and agrees that nothing in this agreement constitutes an undertaking by GOAL to provide the Information, Data or Services in its present form or under any specifications. GOAL, in its sole and absolute discretion may from time to time make additions to, deletions from, modifications to, or change the format and features of the Information, Data or Services.

The User also acknowledges that GOAL may be obliged to alter, modify or reduce the extend of the Service provided through the website (www.goal-h2020.eu) or its applications, due to the implementation of constitutional, international or private restrictions or agreements.

No Warranties

To the fullest extent permitted by applicable law, none of GOAL or any of its affiliates, their members, directors, officers, employees, agents, and contractors has made or shall be deemed to have made any representations or warranties whatsoever with respect to the information, data and services provided. The services, data and information provided by GOAL, or any of its affiliates, their members, directors, officers, employees, agents, and contractors is provided on an “as is” basis, and GOAL expressly disclaims any and all warranties, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, title and non-infringement. GOAL does not warrant that the service will be uninterrupted or error-free, that defects will be corrected. GOAL does not warrant or represent the use of the data in terms of its correctness, accuracy, reliability, or otherwise.

Damages

The User acknowledges that in no event shall GOAL or its affiliates be liable to it for any direct, special, incidental, indirect, punitive, consequential damages or any other damages of any kind (including, but not limited to, lost profits and damages that may result from the use of the Services or Data, any delay or interruption of service, or omissions or inaccuracies in the information) even if GOAL or any other party have been advised of the possibility thereof.

Liability

GOAL or its affiliates will not be liable or responsible in negligence or otherwise to any person not a party to this agreement for (i) any information, data or advice expressly or impliedly given by GOAL or (ii) any act, omission or inaccuracy by GOAL. Nothing in this sublicense agreement will be construed to create rights in favour of any person not a party to this sublicense agreement other than GOAL which shall be an intended third party beneficiary of this sublicense agreement.

The User shall, at its expense, indemnify, defend, and hold GOAL and its affiliates harmless from and against any and all claims, losses, liabilities, damages, actions, proceedings, costs, and expenses (including without limitation reasonable attorney’s fees) arising out of or relating to the use of the Data by the User or its breach of this Agreement.

Force Majeure

If GOAL is prevented or delayed in the performance of any of its services under this Agreement by force majeure, then GOAL shall be excused from the performance or the punctual performance, as the case may be, as from the date of such force majeure occurs, for so long as such cause of prevention or delay shall continue. For the purpose of this Agreement, “force majeure” shall be deemed to be any cause affecting the performance of this Agreement arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of GOAL. Excuse from performance does not extend the duration of the provided Services to the User.

Applicable Law / Competent Courts

The present Agreement, as well as any modification or alteration on them are subject to European Law. All the above-mentioned terms are considered as essential. Should any of the terms become against the law, it becomes inactive and is removed from the present text without affecting in any way the validity of the other terms.

If any dispute or difference arises out of or in connection with this Agreement, it shall be resolved by the courts of Greece, which shall have exclusive jurisdiction.

PRIVACY

Information collection

The mission of GOAL is to support behavioural change of citizens. To achieve this mission, GOAL makes features and functionality available through its website, including our mobile and other applications, API, premium services, and other information provided as part of the GOAL services (“Services”) to enable personalised access to our Data and networking features. Registering an account with GOAL is optional. By registering with GOAL, you voluntarily and willingly provide GOAL certain information, including personally identifiable information, which we collect in order to provide the Services. If you have any hesitation about providing information to us and/or having your information displayed on the GOAL website or otherwise used in any manner permitted in this Privacy Policy and the User Agreement, you should not become a member of the GOAL Services; and, if you are already a member, you should close your account.

A list of the Personal Data GOAL may collect, and why we collect it, follows.

What is personal data?

Personal data means any information relating to you which allows us to identify you, such as your name, contact details and information about your access to our website, mobile app and other GOAL Services.

We may collect personal data from you when you use our website or mobile apps, you register with us, purchase any of our services, or when you contact us. We may also collect personal data either directly or indirectly through our trusted third party partners.

What types of personal data does GOAL collect?

Registration and log-in information

We collect the information you provide in our registration form when you sign up for an account. In order to become a Member of GOAL you need to provide us your name, country, line of business, email address and password in order to create your own personal account.

Web visitors

GOAL collects information of visitors of our website or mobile apps, where this is voluntarily provided to meet a request from those individuals, such as when they interact with GOAL’s Customer Service in order to accurately categorise and respond to their requests. For example, we collect email address, company name, telephone and operating system when visitors fill our contact form and request any information on our services, or the information they provide us when they apply for a vacant position in our company.

Use of Services

We collect information when you interact with and use the GOAL website, GOAL mobile applications and API. Specifically, we collect information about what and how you use our Services. This can also include information about content you provide, such as the name or location of a photo you upload or the date a file was created by you. For example, we may log activity when you rate photos, click on ads, install a GOAL mobile application, etc.

Device information

When you access our website and mobile apps or open electronic correspondence from us, our servers may record data regarding your device and the network you are using to connect with GOAL. We collect information from or about the computers, phones or other devices where you access or install our Services, such as the operating system and hardware version you use, device settings, battery and signal strength, device identifiers and locations, including specific geographic locations, such as through GPS, Bluetooth or WiFi signals. For example, if you have given permission to the GOAL mobile application to use your device’s location, we might use this information. We also collect information about your connection such as your internet service provider or your mobile operator, browser type, language and time zone, mobile phone number and IP address.

Information from third – parties

We may collect information about you and your activities on and off GOAL from third-party partners, such as information from a partner when we offer our Services jointly or from an advertiser about your experience or interaction with them.

How do we use your personal data?

We may process the personal data we collect in the following ways:

  • filing and archiving your personal data in databases for the proper execution of our Services to you
  • delivering, developing and improving our Services
  • to communicate with you about our Services and inform you about our policies and terms and keeping records of this communication
  • to promote and ensure the security of our website and Services
  • internal accounting and administration
  • to comply with our legal obligations, for example regarding labour or tax law
  • for research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and use of our website and apps
  • involving you in market research and seeking feedback regarding our relationship with you and/or the service we have provided;
  • targeted marketing communications relating our products and services (and those of third parties) that we think may interest you, in case you have expressly requested and/ or consented to receiving such actions from us.

We will only process your information, if you have previously given your consent to such processing (which you may withdraw at any time in the future), or in case the processing is necessary to provide our services to you; or for compliance with our legal obligations; and/or the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information; or according to our contractual arrangement.

Is personal information disclosed to third parties?

GOAL takes the privacy of your personal data very seriously, and we do not sell, rent, or otherwise provide your personally identifiable information to third parties, except as described in this policy.

We may disclose personal data for the purposes and under the terms mentioned in this Privacy Policy to third – parties and specifically to:

  • our employees; GOAL ensures that our employees who h process your personal data are perfectly trained regarding the lawful manner for any processing thereof and have access only on a need-to-know basis in order to meet legitimate business purposes or according to the execution of contractual obligation.
  • our contractors and service providers, including suppliers of IT based solutions, that assist GOAL in providing its Services;
  • external business advisers, such as lawyers and auditors;
  • Google, mainly for email and calendar services and the provision of Google Analytics service;
  • government agencies, public authorities and regulatory bodies in order to comply with a valid and authorised request, including a court order or other valid legal process.

Regarding the abovementioned third-party partners of GOAL, we ensure that that any processing of the personal data we may disclose to them is subject to the terms of this policy and concerns exclusively the defined by GOAL purposes as described above. For that reason, we adopt contractual agreements whereby the usage of specific technical safety measures is mandated in order to safeguard that your personal data remain secure and is processed only for the purposes defined by us, and not further in manner that is incompatible with our purposes, and in any case in compliance with the applicable law. We do not disclose or transfer your personal data to recipients outside the European Economic Area. We may also provide aggregated anonymous information about the usage of our Services to third parties for our legitimate purposes such as to prospective advertisers on GOAL.

Security measures

GOAL is committed to protecting the security of your information and takes reasonable precautions to protect it. Once we receive your data transmission, we make all commercially reasonable efforts to ensure its security on our systems:

We implement and maintain appropriate technical and organizational measures to ensure a security level appropriate to protect personal data provided to us from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal information transmitted, stored or otherwise processed. We train all our employees meticulously to follow the principle of strict compliance with all legal requirements. Certain GOAL Services support the use of standard SSL encryption to protect data transmissions. Your personal information and data stored in our systems is protected by various physical, electronic and procedural safeguards. It is housed in a secure facility, and GOAL and our hosting partners restrict physical and network access to this facility to select trained staff. Your GOAL password is protected by encryption so that only you have access to it.

We regularly evaluate and review our technologies, facilities, procedures and potential risks to maintain the security and privacy of our users’ data. In any case we will destroy or de- identify personal information once we no longer require it for our business purposes as explained herein, or as required by law.

GOAL is not responsible for any third party’s actions or their security controls with respect to personal information they may collect or process via their websites, services or otherwise.

Cookies

Cookies are small data files that a web site you visit may save on your hard drive. Cookies are used to store and receive identifiers and other information on computers, mobile phones and other devices. While the cookies we use may change from time to time as we update and improve our services, they generally fall into the same categories of use as the previous ones. A cookie cannot in any case retrieve any other data from your hard drive or pass on computer viruses.

Like most websites, if you have a GOAL account or use the GOAL services (whether or not you are registered or logged in), we use cookies and web log files on our website, in our emails, within our apps and through third party apps that use our API to provide you with a range of products and services. We use cookies to verify your account, to help us keep your account, data and GOAL services safe and secure, to track site usage and trends in order to better understand how people and companies use GOAL services so that we can improve the quality of our services, to customize your experience on GOAL, as well as to deliver GOAL and third-party advertising to Users, who may be interested in the products or services we or they provide.

One type of cookie, known as a “persistent” cookie, is set once you’ve logged in to your GOAL account. The next time you visit the GOAL website, the persistent cookie will allow us to recognise you as an existing User so you will not need to log in before using the Services, to display the Live Map as you last configured it etc.

We might also use third-party cookies, in order to enhance your experience or improve our understanding of the use of our products.

We use Google Analytics to help us understand how users use our services. Google Analytics cookies do not provide GOAL with any personally identifiable information. They can tell us things like how you arrived at the GOAL site, if you have visited the site before, how long you stay on the site, and which pages on the site you visited. They can also provide us with general information about where in the world a user may be located. This information helps us understand how people use our site and our products, and it gives us information about the kind of experience people have on our site and with our products, all of which helps us learn how to make the GOAL experience even better.

Click here to learn more about Google Analytics and your privacy. To opt out of being tracked by Google Analytics when using our web-based products, click here.

You can at any time remove or block cookies using the settings in your browser, but in some cases doing so may prevent GOAL from fully functioning. Unless you remove or block cookies, as mentioned above, we will retain the information we receive for as long as your account is active or you make use of our services.

Local Storage

In addition to cookies, we are utilising browser local storage technology to store your preferences and make your user experience more consistent. Local storage is a persistent type of storage, that provides similar functionality to cookies, but its contents are not transmitted across the Internet, like cookies are.

Like cookies, by continuing to use our services (whether or not you are registered or logged in), through your computer or mobile device, you consent to our use of local storage in accordance with this Privacy Policy You can control how local storage works on your browser settings on a global or website specific manner. Disabling the local storage functionality on your browser will result in loss of functionality of the map and other features of the website.

Social Media Features

Our Service uses social media features (“Social Features”) provided by companies and services such as Facebook and Twitter to enable you to share information via these channels. The Social Features are identified on our website by these companies’ respective logos. These cookies are owned and controlled by third parties, and therefore the third parties – and not GOAL – are responsible for their use. As such, we can’t guarantee that we have listed every cookie you might get from a third party since a third party could change these cookies at any time as their needs change.

When you visit a page on the GOAL website that contains Social Features, your browser establishes a direct connection to the applicable social network’s servers. The Social Features provide the social networks with the information that you have accessed on the GOAL website, and, if you are logged into the social network, your visit may be logged to your account on that service. For example, if you click the Facebook “Like” button, that information is transmitted from your browser directly to Facebook and stored by it. Even if you are not logged into the social network, or click on a Social Feature on the GOAL site, there is still a possibility that a Social Feature can transmit your IP address to the social network.

GOAL does not control social networks services, your profiles on those services, modify your personal settings on those services or establish rules about how your information and personal data will be used on those services. You and the social networks service providers are in control of the above issues and not GOAL. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle and safeguard your data and information, before using any such features made available to you on the service. For information on the purpose and scope of data processing by the social network, as well as your options for protecting your privacy, please visit the appropriate social network web site’s privacy policy:

Facebook: https://www.facebook.com/business/news/facebooks-commitment-to-data-protection-and-privacy-in-compliance-with-the-gdpr

Twitter: https://help.twitter.com/en/safety-and-security/twitter-privacy-settings

Children’s Privacy Protection: https://iapp.org/news/a/gdpr-matchup-the-childrens-online-privacy-protection-act/

GOAL does not collect information either through its Service’s or by third-parties for individual under the age of 13, and none of our Services is directed to anyone under that age.

Data Retention

GOAL will not retain personal data longer than necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. The personal data you provide us may be archived and stored periodically and will only be retained for as long as it is required for the purposes it was collected, unless the law requires us to retain them for a longer period, or delete it sooner, or unless you exercise the right to erasure (where it applies), when we do not need to retain it in connection with any reasons permitted or required by law.

Your Rights

GOAL ensures that you can under specific circumstances exercise all relevant rights in relation to your personal data, such as the right of access and correction, the right to object to any or all types of data processing, to prevent direct marketing and request transmission of your personal data in a common digital format.

For example, you can delete your account to GOAL at any time by sending an email to remove-account@goal-h2020.eu. You may also at any time withdraw your consent for receiving our newsletters or direct marketing promotions or request our Customer Service department to correct inaccurate personal information. Upon your request and within reasonable timeframe we may also provide you copies of your personal information.

Changes to this Privacy Policy

Use of the information we collect now is subject to the Privacy Policy in effect at the time such information is used. As GOAL evolves, we may need to update this Policy from time to time to keep pace with changes in the Service and laws applicable to us and you; we will, however, always maintain our commitment to respect your privacy.

If we make material changes in the way we use Personal information, we will notify you by posting an announcement on our website, and we may ask for your consent to such changes if required by applicable law. If you disagree with any changes in this Policy and do not wish your information to be subject to the revised Policy, you will need to close your account following the above.

How to contact us

Under the General Data Protection Regulation GOAL is the data controller for data protection purposes. If you have questions, comments or requests about this Policy and your Personal Data, please contact us by submitting a request here or postal mail at:info@goal-h2020.eu.

You have the right to update, reform, modify and delete your Data. You can at any time deactivate your account following the instructions above. You may contact us at the above address for any other information or objection you may have on data processing.